Refund Policy

At FACTS & FEELINGS APPAREL, we strive to provide our customers with high-quality clothing items that meet their expectations. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested and the process for obtaining a refund.

1. Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unworn, and with all tags attached.
  • The item must not be a final sale or marked as non-refundable.

2. Refund Process

If you meet the eligibility criteria, you can initiate the refund process by following these steps:

  1. Contact our customer support team at support@factsandfeelingsapparel.com within 30 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with further instructions.
  4. Once your return is approved, you will receive a return authorization number and the address to which you should send the item(s).
  5. Package the item(s) securely and include the return authorization number on the package.
  6. Ship the item(s) back to us using a trackable shipping method.
  7. Once we receive the returned item(s) and verify their condition, we will process your refund.
  8. The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

Some items are non-refundable and will not be eligible for a refund. These may include:

  • Items marked as final sale or clearance.
  • Items that have been worn, washed, or altered.
  • Items without their original tags or packaging.

4. Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@factsandfeelingsapparel.com. We are here to assist you and ensure your satisfaction.